Content

Module 1: Introduction to Power Virtual Agents

• Understanding conversational AI with chatbots
• Low code/no code chatbots with Power Virtual Agents
• Power Virtual Agents licences
• Lab:

– Setting up an Office 365 tenant Signing up for Power Virtual Agents licence –
– Building your first chatbot
– Create topics from webpages
– Improve your chatbot using entities, variables, and topic redirects

Module 2: Power Automate & other integrations

• Integration of Power Automate flows into Power Virtual Agents chatbots
• Lab:

– Integrate with prebuilt Power Automate flows
– Building Power Automate flows for your chatbot
– Authentication
– Exporting and importing a chatbot

Module 3: Power Platform & Microsoft Teams

• Integration of Power Virtual Agents chatbots into Microsoft Teams
• Lab:

– Create a chatbot in Microsoft Teams
– Control who can chat with the chatbot

Module 4: Optimization Best practices for writing topic trigger phrases

• Chatbot conversation styles Analytics, monitoring, and chatbot performance improvements
• Lab:

– Chatbot topic design

Module 5: Extending Power Virtual Agents (Optional)

• Extending Power Virtual Agents with Bot Framework Composer
• Lab:

– Advanced authoring with Bot Framework Composer
– Adding a telephone number to your chatbot using AudioCodecs