Content
Module 1: ITIL Guiding Principle and DITS Decisions
- Relate the ITIL Guiding Principles to All Aspects of Digital and IT Strategy
Module 2: Concepts for Digital Strategy
- Digital Technology
- Digital Business
- Digital Organization
- Digitization
- Digital Transformation
- Business Strategy and Business Models Digital and IT Strategy
- DITS and the Components of The ITIL Service Value System
Module 3: Factors Affecting DITS
- PESTLE External Analysis
- Four Dimensions of Service Management Internal Analysis
Module 4: Viability During Digital Disruption
- Agility, Resilience, Lean, Continuous and Value Cocreation
- Analysing VUCA Factors For DITS
- Three-Levels of Digital Disruption
- Factors Influencing an Organization’s Market/Industry Positioning
- Tools to Determine Appropriate Digital Organization Market Positioning
Module 5: Strategic Approaches for Market Relevance andOperational Excellence
- Customer Journeys
- Omni-Channel Delivery and Support
- Context-Sensitive Delivery and Support
- Customer Analytics
- Customer Feedback And 360º Approaches
- Achieving Operational Excellence in The Four Dimensions
- Financial Policies In DITS
- Portfolio Optimization
- Funding Approaches for Projects, Products and Service
Module 6: Strategic Approaches for Market Relevance andOperational Excellence (continued)
- Balancing Cost of Innovation and Operation
- Charging Models
Module 7: Risk and Opportunities In DITS
- Risk Management in A Digital Organization
- Identifying and Assessing Risk
- Risk Posture and Balancing Risks
- Innovation Elements and Techniques
- Develop An Innovation Culture
Module 8: Advocating A Digital and IT Strategy
- Digital Readiness Assessment
- Define and Communicate A Vision and Strategy
- Business Cases to Advocate DITS
Module 9: Implementing A Digital and IT Strategy
- Operating Models for Digital Organizations
- Strategy Coordination and Implementation
- Approaches To Parallel Operating Models
- Assessing The Success Of DITS
- Activities Of A Digital Transformation Programme