Objective

On completion of this course, the following learning outcomes will be achieved:

• Understand the key concepts of Direct, Plan and Improve
• Understand the scope, principles and methods of what to be directed and planned
• Understand the role of GRC and how to integrate the principles and methods into the service value system
• Understand and know how to use the key principles and methods of continual improvement, organizational change management, communication, measurement and reporting
• Understand and know how to direct, plan and improve value streams.