Content
Module 1 Differences in IT Service Management Models
- ITILv3 with 5 Service Lifecycle Stages, 26 Processes and 4 Functions
- ITIL4 with the Service Value System supported by 34 Practices
Module 2: Components of Service Value System
- Service Value Chain
- ITIL Guiding Principles
- Dimensions of Service Management
- Governance
- Continual Improvement
- Practices
Module 3: Selected Concepts and Discussion Points from:
- Create, Deliver and Support
- Drive Stakeholder Value
- High Velocity IT
- Direct, Plan Improve