Objectives
- Explore Customer Data Platform and learn why it matters to organizations.
- Get started working with Dynamics 365 Customer Insights, including accessing the application and navigating to the different capabilities.
- Learn about the Customer Insights capability and how to get started working with it.
- Ingest data using Power Query.
- Connect to a Common Data Model.
- Connect to a Microsoft Data verse.
- Work with data sets.
- Learn about data refreshes.
- Export data.
- Learn how to create a Customer Insights instance.
- Learn how to ingest data.
- Learn about data unification.
- Configure searching and filtering indexes.
- Define relationships and activities.
- Work with measures.
- Use Customer Insights.
- Discover the enrichment and prediction options that are available in Customer Insights.
- Configure brand and interest functions.
- Enrich data with partner services.
- Set up and configure a customer churn prediction model.
- Add custom machine-learning models.